We Are Here To Help

Welcome to Cristal Support

Appliance Categories

Hobs
Ovens
Hoods
Wine Cellar
Fridge & Freezer
Washer Dryers
Television
Smart Mirrors
Dishwasher & Sterilizer
Cosmetic Cabinet
DRYMASTER
Others & Accessories

Select a Product

Induction Hob – 2 Zones (PE2926ID-3)
Dishwasher (DD600-2)
Gas Hob – Single Burner (V291VNRC-1)
Induction Hob – 2 Zones (CI-268-3)
Induction Hob – 3 Zones (CI-58S3BX-2)
Gas Hob – Dual Burner (G7200ABT)
Gas Hob – Single Burner (V29VNTG)
Sterilizer (D40DSS-1)
Hi-Light Hob – 2 Zones (PE29HL-2)
Cosmetic Cabinet (CB14)
Washer & Dryer (WD1460FMW)
Washer & Dryer With Steam Function (WD1460FMW-1)
Wine Cellar – 7 Bottles (CW22SBS-B-1)
Wine Cellar – 20 Bottles ( CWB-20S-1)
Wine Cellar – 45 Bottles (CWB-45D-1)
Wine Cellar – 123 Bottles (CWB-123D-1)
Island Hood – 80cm (CL938ES-1)
Chimney Hood – 90cm (C1803ASS)
Chimney Hood – 70cm (C7008EB-2)
Chimney Hood – 90cm (C9035EB-2)
Chimney Hood – 90cm (CI968ES-1)
Chimney Hood – 90cm (C903ASS-1)
Telescopic Hood – 60cm (T60ES)
Telescopic Hood – 90cm (T90ES)
Telescopic Hood – 60cm (T600GT)
Telescopic Hood – 90cm (T900GT)
Fridge – 1800mm (BS325EW-1)
Fridge – 1200mm (BS240MW-3)
Fridge – 820mm (BV160EW-4)
Fridge – 820mm (BV135EW)
Freezer – 820mm (FR95-1)
PLATINUM – Electric Oven (C-72GXB)
ESSENCE – Multifunction Electric Oven (ESSENCE 60CRV-1)
PLATINUM – Microwave Oven (C-50MB)
ESSENCE – Combi Microwave Oven (ESSENCE 45MW-1)
Microwave Oven (C20L-800B)
Multifunction Steam Oven (C-S68GXMB-1)
ESSENCE – Combi Steam Oven (ESSENCE 45ST-1)
Steam Oven (C-S26GXB)
PLATINUM – Multifunction Steam Oven (C-55GXH)
Bathroom Waterproof TV (BKW171)
Kitchen TV (C-KTV 102)
Smart Mirror (BKW215)
Cosmetic Cabinet (CB12)
Ceiling Mounted Dehumidifier (DM230R-1)
Ceiling Mounted Ventilator (DM168-1)
Bamboo Chopping Board (CB-02)
Stainless Steel Rolling Mat (SR-01-1)
Cast Iron Dutch Oven (CP-20)
5 In 1 Cookwares (C-C3522)
Red Wine Glasses (CG-01)
Universal Wine Glasses (CG-02)
Induction & Hi-Light Hob (CI-H280-2)

What type of hob is the PE29HL-2?

It is a built-in electric ceramic hob with streamlined design, LED indicators, and 2 cooking zones.

Check that the power plug is connected; Verify household fuse or breaker; Ensure cookware is suitable and properly placed.

Check that the ignition is clean and not wet. The hob requires a battery and needs to be replaced every 12-24 months and is recommended a certified technition undertake battery replacement.

This can happen if the burner cap or trivet is not positioned correctly, or if the burner parts are dirty or blocked

Maintain ventilation to allow gas to dissapate, then extinguish all naked flame if possible and turn off gas control valve. Finally keep away from affecred area and contact service support or Towngas emeergency hotline.

The battery may be weak, even if clicking is heard.
Gas may not be reaching the burner — check the supply.
Burner holes may be blocked and need cleaning.

Strong airflow or drafts may extinguish the flame.
The gas supply may be unstable or interrupted.
Ensure cookware is not too large, which can smother the flame.

Keep kitchen or cooking area ventilated and tuen on exhaust fan to ensure fumes and harmful substances are extracted.


This alarm indicates improper use, such as unsuitable cookware or unstable voltage.

The hob has a 30A maximum current limit.
Using all zones at high power may trigger automatic balancing or shut-off.

Voltage supply may be unstable, or cookware may not be induction-compatible.

Cause: Sensor malfunction or internal communication error.
Solution: Disconnect power for a few minutes and restart. If error persists, contact service support.

Check that all knobs are fully turned to “OFF.” Inspect the gas connection for leaks. If the smell persists, shut off the supply immediately and contact service support.

Use a soft cloth with mild detergent. Avoid abrasive cleaners. Regularly clean burner parts to prevent blockages.

The rear zone is designed for 1200W lower-power cooking, while the front zone delivers up to 2800W for rapid heating.

Yes. It supports both built-in installation and countertop use.

Important information before first use: Clean the oven cavity with a soft cloth. Fill the water tank with clean water. Run the oven empty on steam mode for 10 minutes to remove any residual manufacturing odors.

After each use, wipe the interior with a soft cloth to remove food residue. Regularly descale the steam system according to the manual’s instructions to prevent mineral buildup. Keep the door seals clean to maintain efficiency and safety.

Check that the water tank is filled and correctly inserted. Ensure the steam function has been selected. If the problem persists, descale the appliance as instructed in the manual.

This may occur if the water tank is empty or incorrectly positioned. Refill and reinsert the tank. If the error continues, switch off the appliance, wait a few minutes, and restart. Contact customer service if the fault persists

For safety, the door remains locked until the oven cavity has cooled to a safe temperature. Wait until the lock indicator switches off before attempting to open the door.

Condensation is normal during steam cooking. Wipe the door and cavity dry after use. Ensure the oven is well‑ventilated and avoid leaving food inside after cooking.

Regular descaling is required to prevent mineral buildup. Follow the descaling program in the manual using only the recommended solution. Do not use vinegar or other cleaners, as these may damage the appliance.

It lets you program several cooking phases in sequence (e.g., steam → bake → grill). The oven automatically switches modes, temperatures, and times without interruption.

Switch off or unplug the appliance immediately and keep the door closed to stifle any flames.

Only use utensils that are suitable for use in microwave ovens. Avoid metal containers or dishes with metallic trim.

Always unplug the appliance before cleaning. Wipe the cavity with a soft damp cloth. Do not use abrasive cleaners. Accessories such as the grill tray and turntable can be washed with mild detergent and water.

Check that the door is fully closed. The oven will not operate if the door is ajar. Also ensure that the correct function and time have been set.

Check that the turntable and roller ring are correctly positioned. Ensure no oversized dish is blocking rotation. If the issue persists, contact customer service.

Select the combination function on the control panel. Place food on the grill rack provided, and avoid using plastic containers. This mode combines microwave heating with grilling for crispier results.

Insert the rotisserie spit according to the manual’s instructions, ensuring it is balanced. Select the rotisserie mode on the control panel. Always use the drip tray underneath to collect juices.

This is normal. The cooling fan runs automatically to lower the oven’s internal temperature and protect electronic components. It will stop once the oven has cooled sufficiently.

Select the rapid preheat mode to bring the oven to cooking temperature faster. This is ideal when you want to save time before baking or roasting.

This is the sound of the cooling fan and convection system. It is normal and ensures proper air circulation and protection of electronic components.

Check that the installation is secure and ducting is not obstructed. If noise persists, contact an authorized service technician.

Do not flambé, leave naked flames, or leave frying pans unattended. Overheated fats or oils may catch fire, and flames can damage the hood.

This is normal. The hood’s fan may continue briefly to clear residual smoke and protect the motor. It will stop automatically.

Yes. For recirculation, install the optional charcoal filter. Replace the charcoal filter periodically to maintain performance.

This feature uses built‑in heating to dissolve accumulated oil inside the hood, reducing manual cleaning and maintaining suction efficiency. Activate it periodically as recommended in the manual.

The C9035EB‑2 supports gesture control. Simply wave your hand in front of the sensor to switch the hood on or off, or to adjust fan speed. This avoids touching the panel with greasy hands during cooking.

This feature uses heat to dissolve accumulated oil inside the hood, reducing manual cleaning and maintaining suction efficiency. Activate it periodically as recommended in the manual.

Yes. The C1803ASS supports induction control and manual sensor switching, allowing you to operate the hood hands‑free or via touch panel.

No. The hood must never be operated without grease filters or with excessively greasy filters, as this creates a fire hazard and reduces efficiency.

Remove grease filters and wash them regularly with warm water and mild detergent. They are dishwasher‑safe. Replace charcoal filters periodically if using recirculation mode. Never use abrasive cleaners.

Check that the filters are clean and properly installed. Ensure ducting has no sharp bends or obstructions. If using recirculation mode, replace the carbon filter when saturated.

Remove the washable aluminum filters and clean them regularly with warm water and mild detergent. They are dishwasher‑safe. Ensure they are completely dry before reinstalling.

Yes. You can slide the panel in or out during operation. Pulling it out increases the extraction area, while pushing it back reduces airflow.

Replace the charcoal filter every 3–6 months depending on cooking frequency. A saturated filter reduces suction efficiency.

Pull out the telescopic front panel to activate the hood. Push it back when not in use to save space and maintain a sleek kitchen look.

The hood delivers up to 1000 m³/hr airflow, making it suitable for heavy cooking environments.

The T90ES uses simple push‑button switches for fan speeds and lighting. Press the relevant button to select low, medium, or high speed, and another to activate the integrated light.

Confirm that the telescopic panel is fully extended, the power supply is connected, and the fuse has not tripped. If the hood still does not start, contact service support.

Condensation may occur when cooking with high humidity. This is normal. Wipe the surfaces dry after use to prevent streaks or water marks.

Yes. The hood supports both ducting (venting outdoors) and recirculation (using optional carbon filters). For recirculation, install the carbon filter and replace it periodically.

Left zone (ceramic): 2600W; Right zone (induction): 2800W

Check that the installation is secure and ducting is not obstructed. If noise persists, contact an authorized service technician.

Yes, many hoods offer recirculation mode with charcoal filters.

Yes, carbon filters should be replaced every 6–12 months, depending on cooking frequency.

Every 3–6 months, depending on usage.

Convection ovens use a fan to circulate heat, cooking food more evenly and quickly.

No, gas hobs must be installed by a certified technician for safety compliance.

Use a soft cloth and non‑abrasive cleaner. Avoid steel wool or harsh chemicals.

Sorry! Result not found.

Use Our Enquiry Form To Find Out More

Enquiry Form
Contact Us